Complaints Resolution Specialist

7 days ago


Peterborough, Peterborough, United Kingdom CCA Recruitment Group Full time

We are seeking a highly skilled Complaints Resolution Specialist to join our team at CCA Recruitment Group. As a Complaints Resolution Specialist, you will play a critical role in resolving complaints in a fair and timely manner. This is a fantastic opportunity to utilize your customer service skills in a challenging and dynamic environment.

Job Description

The successful candidate will be responsible for:

  • Factual investigation of complaints
  • Identifying root causes of issues
  • Communicating effectively with customers

We offer a competitive salary of £25,000 per annum, along with excellent benefits and career advancement opportunities. If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you.

Candidates should possess:

  • Excellent communication and interpersonal skills
  • Able to work independently and as part of a team
  • Strong problem-solving and analytical skills


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