Complaints Resolution Specialist
4 days ago
We are seeking an experienced Complaints Case Handler to join our client within the Financial Services Sector.
Job DescriptionThis is an exciting opportunity for a customer service professional looking to develop their skills in investigating and resolving complaint cases. The ideal candidate will have experience in finding root causes to issues and be able to work independently, gathering information from files and third parties as necessary.
Key Responsibilities- Finding facts and making assessments on cases
- Resolving complaints through effective communication and negotiation with customers and third parties
To be successful in this role, you will need:
- Customer Service experience with a proven track record of resolving complex issues
- Excellent communication and problem-solving skills
- Able to work accurately and efficiently in a fast-paced environment
The salary for this role is £25,000 per annum, making it a great opportunity for someone looking to take their career to the next level.
About Our ClientOur client is a leading provider of financial services, committed to delivering exceptional customer experiences. They offer a supportive and collaborative work environment, with opportunities for growth and development.
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