Complaints Resolution Specialist

1 month ago


Peterborough, Peterborough, United Kingdom CCA Recruitment Group Full time
About the Role

We are seeking an experienced Complaints Case Handler to join our client within the Financial Services Sector.

Job Description

This is an exciting opportunity for a customer service professional looking to develop their skills in investigating and resolving complaint cases. The ideal candidate will have experience in finding root causes to issues and be able to work independently, gathering information from files and third parties as necessary.

Key Responsibilities
  • Finding facts and making assessments on cases
  • Resolving complaints through effective communication and negotiation with customers and third parties
Requirements

To be successful in this role, you will need:

  • Customer Service experience with a proven track record of resolving complex issues
  • Excellent communication and problem-solving skills
  • Able to work accurately and efficiently in a fast-paced environment
Salary and Benefits

The salary for this role is £25,000 per annum, making it a great opportunity for someone looking to take their career to the next level.

About Our Client

Our client is a leading provider of financial services, committed to delivering exceptional customer experiences. They offer a supportive and collaborative work environment, with opportunities for growth and development.



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