IT Support Specialist
8 hours ago
Location: Hampton, Peterborough
Job Type: Contract
Salary: £15-17.46 per hour
About the Job:
This Service Desk Analyst role is an exciting opportunity to join Global Technology Solutions Ltd as a key member of our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary focus will be on resolving incidents promptly and efficiently while maintaining a professional demeanor.
Key Responsibilities:
- Providing timely and effective resolutions to customer inquiries and incidents.
- Maintaining accurate records of incidents and customer interactions.
- Escalating complex issues to senior support teams when necessary.
- Staying up-to-date with industry trends and technologies to improve service delivery.
Requirements:
- Fluent Hungarian and English speaking skills.
- Prior experience in a customer-facing role or help desk environment.
- Strong problem-solving and communication skills.
- Familiarity with Microsoft Office applications.
- GCSE Level or equivalent in Maths and English.
What We Offer:
A competitive hourly rate, opportunities for professional growth and development, and a dynamic work environment.
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