IT Support Specialist

6 days ago


Peterborough, Peterborough, United Kingdom CV-Library Full time
Role Overview

We are seeking a highly skilled IT Support Specialist for a cutting-edge biotech company in Cambridge.

This is a fantastic 3-month interim opportunity with the potential to go permanent. The successful candidate will work full-time on site in Cambridge.

About the Role:

  1. Provide first-line IT support for approximately 130 users, ensuring timely responses and effective solutions.
  2. Log and manage IT support tickets, escalating more complex issues to Senior IT Engineer / IT Manager as necessary.
  3. Assist with basic network troubleshooting, password resets, and access requests, utilizing knowledge of Microsoft Windows, Office 365, and hardware setup.

Requirements:

  1. You have previous experience in a 1st line IT support role, preferably within a similar industry or environment.
  2. You possess a basic understanding of IT infrastructure, including networking and hardware setup.
  3. You are experienced in supporting Microsoft Windows, Office 365, and basic troubleshooting of software and hardware.

The estimated salary for this position is £28,000 - £35,000 per annum, depending on experience.

About You:

In order to be successful in this role, you should have excellent communication skills, both written and verbal. You must also be able to work well under pressure and have strong problem-solving abilities.



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