IT Support Specialist
6 days ago
We are seeking a skilled IT Support Specialist to join our team at CV-Library. The successful candidate will be responsible for providing technical assistance to our clients, ensuring they receive exceptional support and service.
About the RoleAs an IT Support Specialist, you will be the primary point of contact for clients requiring technical assistance. Your primary duties will include:
- Prioritizing and resolving desktop service incidents in a timely and efficient manner
- Utilizing various communication channels, including telephone, web, and in-person interactions, to troubleshoot and resolve IT issues
- Managing support requests from start to finish, ensuring completion in a professional and timely manner
- Proactively diagnosing reported faults and resolving hardware and software issues promptly
- Providing business support for MS365 applications, ensuring seamless integration and operation
- Contributing to enhancement projects, collaborating with team members to improve performance and deliverables
- Developing and reviewing IT procedures and documentation to ensure accuracy and compliance
To be considered for this role, you will need to possess the following skills and qualifications:
- A Level 3 Information Communication Technician certificate
- GCSE Maths and English qualifications
- Familiarity with help desk ticketing software
- Entry-level work experience in IT service delivery
- Excellent customer service, communication, and problem-solving skills
- A keen interest in technology and its inner workings
The salary for this position is estimated to be £22,000 - £24,000 per annum, based on industry standards and location.
Candidates with relevant experience and qualifications are encouraged to apply for this exciting opportunity to join our team at CV-Library.
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