Customer Success Professional

23 hours ago

London, Greater London, United Kingdom Statista Full time
{"Job Title: Customer Success Manager

Job Summary: We are seeking a highly motivated and experienced Customer Success Manager to join our team at Statista. As a key member of our Client Success team, you will be responsible for managing a portfolio of strategic clients and ensuring they take full advantage of our features and services.

Key Responsibilities:

* Manage a portfolio of strategic clients and develop strong relationships with key users in their organizations
* Ensure customers take full advantage of all features and services, resulting in strong customer health and retention
* Be the trusted partner for the customer on use-case and product functionality, through consistent communication and training
* Identify upgrade/upsell opportunities and meet with clients in person to discuss their needs
* Create and maintain client files in CRM

Requirements:

* 2 years of building B2B relationships and/or focus on retention of client base
* Former Client Success experience desirable
* Ability to multi-task, trouble-shoot and solve problems in a fast-paced environment
* Great attention to detail, exceptionally well organized, good at prioritizing and juggling multiple work streams
* Comfortable working through problems at a rapidly growing company
* Exceptional verbal and written communication skills

About the Team:

Our Sales team is dedicated to making Statista the number one source of information for making fact-based decisions. We are a diverse and international team, and we are constantly acquiring new customers and ensuring that our existing clients are happy and well informed about our products and services.

Benefits:

* High level of autonomy
* Great opportunities for personal growth and responsibility
* Opportunity to grow quickly into mentor and/or leadership role
* Professional development
* Statista University - extensive training offer and individual coaching
* Extensive offer in the field of health promotion
* Dynamic, international team
* A team-oriented transfer of know-how
* Office right in the city center
* Home Office & Flextime
* Sabbatical
* Visa Support

What We Offer:

At Statista, we value and celebrate our diverse culture. We are committed to creating a work environment that is inclusive and supportive of all employees. We offer a range of benefits and perks to support your career growth and well-being, including professional development opportunities, flexible work arrangements, and a comprehensive benefits package.

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

How to Apply:

To apply for this position, please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you

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