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Customer Success Manager

2 months ago

London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a key member of our team, you will be responsible for driving maximum client satisfaction and retention across a portfolio of 40+ client accounts.

Key Responsibilities
  • Develop and execute account growth strategies to increase revenue and retention
  • Work closely with support, sales, product, and engineering teams to deliver exceptional customer experiences
  • Own and manage a book of client accounts, with a focus on upsell and adoption
  • Collaborate with decision-makers in the social media and digital space to drive business growth
Requirements
  • 4+ years of Customer Success experience, managing mid-market or larger level accounts
  • Commercially aware and confident in growing account value through upsell and adoption
  • Ability to manage a large portfolio of client accounts and prioritize tasks effectively
  • Experience working with decision-makers in the social media and digital space
What We Offer
  • $20k bonus (plus communications)
  • 25 days holiday, plus bank holidays
  • Hybrid working, Central London

At ABR Talent, we are passionate about supporting start-up and scale-up SaaS businesses in finding the right talent to drive growth and success. If you are a motivated and experienced Customer Success professional looking for a new challenge, we would love to hear from you.