Complaints Resolution Coordinator

1 week ago


London, Greater London, United Kingdom Union Club Of British Columbia Full time

About the Role:

We are seeking a highly skilled Complaints Supervisor to join our team at the Union Club Of British Columbia. As a key member of our staff, you will be responsible for ensuring that food and service meet quality control standards, addressing customers' complaints or concerns, and maintaining records of stock, repairs, sales and wastage.

Key Responsibilities:

  • Establish methods to meet work schedules
  • Supervise and co-ordinate activities of staff who prepare and portion food
  • Ensure that food and service meet quality control standards
  • Address customers' complaints or concerns
  • Maintain records of stock, repairs, sales and wastage
  • Prepare and submit reports
  • Establish work schedules

Requirements:

  • Secondary (high) school graduation certificate
  • or equivalent experience

Estimated Salary: $60,000 - $70,000 per year

About Us:

The Union Club Of British Columbia is a premier social club offering an exceptional dining experience in a warm and welcoming atmosphere. We are committed to delivering high-quality service and products to our members and guests.



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