Customer Service Representative
2 days ago
About the Role:
We are seeking a highly motivated Sales Assistant to join our team at Card Factory. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service and ensuring that every customer leaves our store feeling valued and satisfied.
Key Responsibilities:
- Provide excellent customer service, responding to customer inquiries and resolving issues in a professional and courteous manner
- Process sales transactions accurately and efficiently, using our Point of Sale system
- Upsell and cross-sell products to customers, increasing average transaction values and driving sales growth
- Maintain a high level of product knowledge, ensuring that customers receive accurate information about our products and services
- Work collaboratively with colleagues to achieve sales targets and deliver exceptional customer experiences
About You:
To succeed in this role, you will need to possess excellent communication and interpersonal skills, with a strong focus on customer service. You will also have a keen eye for detail, with the ability to multitask and work under pressure. Previous retail experience is not necessary, but a passion for customer service and a willingness to learn are essential.
Benefits:
- A competitive salary of £25,000 per annum
- A 25% discount on all purchases made in-store and online
- Ongoing training and development opportunities
- A comprehensive benefits package, including employee assistance programme and enhanced family leave
About Us:
Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts. We are committed to providing an exceptional shopping experience for our customers, with a focus on quality, value, and customer service. If you are a motivated and customer-focused individual who is passionate about delivering exceptional results, we would love to hear from you
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