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Technical Support Specialist

1 month ago

Belfast, United Kingdom newscientist - Jobboard Full time
About the Role

We are seeking a skilled Technical Support Specialist to join our team in Belfast. As a Technical Support Specialist, you will be responsible for providing premier support to our customers, troubleshooting complex network and product issues, and helping them solve complex application problems.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and video conferencing
  • Troubleshoot complex network and product issues
  • Help customers solve complex application problems
  • Work collaboratively with our team to resolve customer issues

Requirements:

  • Experience in technical support or related field
  • Strong problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Knowledge of network architecture and troubleshooting tools

What We Offer:

  • A dynamic and supportive team environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

About Rapid7:

Rapid7 is a leader in cybersecurity that helps organizations across the globe protect what matters most. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, and shut down attacks.