Technical Support Specialist
1 month ago
We are seeking a highly skilled IT Support Engineer to join our team at REED Specialist Recruitment. As a key member of our IT department, you will be responsible for providing technical support to our clients, ensuring the smooth operation of their IT systems and resolving any technical issues that may arise.
Key Responsibilities:
- Efficient resolution of technical issues remotely and responding to technical queries via phone and ticketing system.
- Triage of queries with effective response or escalation.
- Assist Tier 1 and 2 team.
- Installation and maintenance of servers, computers, printers, firewalls and network related equipment.
- Provision of IT support for clients either on site or remotely with opportunity for project management.
Requirements:
- Personable with strong communication skills and the ability to establish strong working relationships.
- Take on new things quickly with the ability to work within a team and under own initiative.
- The ability to explain technical issues in everyday language with strong attention to detail.
- Prioritise effectively with good organisational skills and self-motivating.
- Strong experience with Desktop support.
- Working knowledge of Microsoft Office including Microsoft Windows Server incl: HyperV DNS, DHCP & Active Directory.
- Working knowledge of email infrastructure: Exchange & Office365.
- Working knowledge of Firewalls.
About Us:
At REED Specialist Recruitment, we pride ourselves on delivering a strong, high-quality service to our client base. We are committed to providing our clients with the best possible support and are looking for someone who shares our values and passion for delivering exceptional service.
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