Technical Support Specialist

16 hours ago


Belfast, United Kingdom VANRATH Full time

VANRATH is assisting with the recruitment of a Technical Support Specialist for a leading Security Systems company based in Belfast. This is a full-time, Monday to Friday position, offering a permanent role with an attractive salary and benefits package.

Job Overview

The successful candidate will be responsible for providing excellent technical support to customers, ensuring their queries are resolved efficiently and effectively.

This role involves:

  • Logging and assigning service calls using CASH software
  • Dispatching engineers and maintaining accurate customer records
  • Liaising with clients via email and telephone, including booking appointments and arranging access

We are seeking an experienced professional with strong communication skills and a high standard of organisation.

Requirements

To be considered for this role, you will need:

  • At least 2 years' experience in a similar role
  • Excellent Microsoft Office skills, including Outlook, Word, and Excel
  • Familiarity with business system software

A competitive salary of £25,000 - £35,000 per annum, plus an attractive benefits package, makes this an excellent opportunity for anyone looking to advance their career in customer service.



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