Technical Support Specialist
1 month ago
Tech-savvy professionals, are you looking for a career that combines technical expertise with excellent customer service skills?
We are seeking a highly motivated and knowledgeable Technical Support Specialist to join our dynamic team. In this role, you will provide first-line technical support to our customers, ensuring their queries are resolved efficiently and effectively.
As a Technical Support Specialist, your primary responsibilities will include:
- Providing professional, courteous, and knowledgeable support to our customers via phone, email, or in-person.
- Handling and assigning incoming service requests and managing service incidents, on a rota basis between 08:00 and 18:00 Monday to Friday.
- Participating in 24x7 On Call rota, providing out of hours cover for customers.
To succeed in this role, you will require:
- An understanding of internet technologies, including cloud, content delivery, connectivity, and awareness of industry trends.
- Knowledge of Linux and/or Windows Server Operating Systems.
- Familiarity with Desktop OS Configuration and support.
- A flexible, hands-on team player who is keen to learn and progress.
- Cisco Network and Firewall Administration (desirable).
- Database Administration (MySQL, MSSQL) (desirable).
Our company offers a competitive salary of £40,000 - £60,000 per annum, depending on experience, plus a range of benefits, including private medical insurance, discounted gym memberships, and comprehensive training opportunities.
We strive to create an inclusive environment where everyone feels valued and empowered to contribute their best work. Our diverse teams drive innovation, creativity, and success, and we believe that the unique perspectives and experiences of each individual make us stronger as a whole.
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