Technical Support Specialist

1 month ago


Belfast, United Kingdom News Corp UK & Ireland Limited Full time
Job Title: Technical Support Specialist

Tech-savvy professionals, are you looking for a career that combines technical expertise with excellent customer service skills?

We are seeking a highly motivated and knowledgeable Technical Support Specialist to join our dynamic team. In this role, you will provide first-line technical support to our customers, ensuring their queries are resolved efficiently and effectively.

As a Technical Support Specialist, your primary responsibilities will include:
  • Providing professional, courteous, and knowledgeable support to our customers via phone, email, or in-person.
  • Handling and assigning incoming service requests and managing service incidents, on a rota basis between 08:00 and 18:00 Monday to Friday.
  • Participating in 24x7 On Call rota, providing out of hours cover for customers.


To succeed in this role, you will require:
  • An understanding of internet technologies, including cloud, content delivery, connectivity, and awareness of industry trends.
  • Knowledge of Linux and/or Windows Server Operating Systems.
  • Familiarity with Desktop OS Configuration and support.
  • A flexible, hands-on team player who is keen to learn and progress.
  • Cisco Network and Firewall Administration (desirable).
  • Database Administration (MySQL, MSSQL) (desirable).


Our company offers a competitive salary of £40,000 - £60,000 per annum, depending on experience, plus a range of benefits, including private medical insurance, discounted gym memberships, and comprehensive training opportunities.

We strive to create an inclusive environment where everyone feels valued and empowered to contribute their best work. Our diverse teams drive innovation, creativity, and success, and we believe that the unique perspectives and experiences of each individual make us stronger as a whole.

  • Belfast, United Kingdom REED Specialist Recruitment Full time

    Job SummaryWe are seeking a highly skilled IT Support Engineer to join our team at REED Specialist Recruitment. As a key member of our IT department, you will be responsible for providing technical support to our clients, ensuring the smooth operation of their IT systems and resolving any technical issues that may arise.Key Responsibilities:Efficient...


  • Belfast, United Kingdom REED Specialist Recruitment Full time

    About the RoleThis exciting opportunity has arisen for an experienced IT professional to join our Belfast-based client as a Technical IT Support Specialist. As part of a hybrid IT estate, you will be responsible for managing and maintaining various IT systems, including Microsoft 365 E5, Microsoft Entra ID, and Palo Alto Prisma. With a strong focus on...


  • Belfast, United Kingdom Education Authority Full time

    Job Description: The Education Authority is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to teaching staff in the implementation of the school's educational programme.This is a key role that requires strong technical skills,...


  • Belfast, United Kingdom Queens University Full time

    Job Title: Technical Support SpecialistSalary: Estimated £30,000 - £45,000 per annumAbout the RoleWe are looking for a skilled Technical Support Specialist to join our team at Queen's University. The ideal candidate will have a strong background in electronics and electrical systems and be able to provide technical support to staff, students, and external...


  • Belfast, United Kingdom Recruitment Partnership UK & Ireland Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at Recruitment Partnership UK & Ireland. The successful candidate will be responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.As a Technical Support Specialist, you will be the first point of contact...


  • Belfast, United Kingdom Enso Recruitment Full time

    Job Title: Technical Support SpecialistAs a Technical Support Specialist at Enso Recruitment, you will be working with a local SaaS leader to provide exceptional customer service. This role demands strong expertise in SaaS products and technical support, combined with a passion for delivering world-class service. The primary focus is on resolving customer...


  • Belfast, United Kingdom VanRath Full time

    VanRath is a leading recruitment agency seeking an experienced Technical Support Specialist to join our team. This is a full-time position based in Belfast, with a hybrid work arrangement of 3 days in the office and 2 days from home.The estimated salary for this role is £25,000 - £30,000 per annum, depending on experience. As a Technical Support...


  • Belfast, United Kingdom Baker McKenzie Full time

    At Baker McKenzie, we are seeking a skilled Technical Support Specialist to join our team in Belfast. This is an exciting opportunity for a motivated individual to provide top-notch technical support to our end-users.The estimated salary for this role is £28,000 - £35,000 per annum, depending on experience. As a Technical Support Specialist, you will be...


  • Belfast, United Kingdom VanRath Full time

    VanRath seeks a skilled Technical Support Specialist to join our 24/7 Global IT Service Desk team. The ideal candidate will provide first-level technical support via phone, email, and self-service portal, logging and tracking incidents, and working under the guidance of a Team Leader to manage queues and ensure timely issue resolution.In this role, you will...


  • Belfast, United Kingdom HCLTech Full time

    HCLTech is a leading global technology company, seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will provide onsite IT support with excellent customer service, technical expertise, and timeliness in a client/3rd party environment.Job Summary:The Field Service Specialist will be responsible for providing deskside...


  • Belfast, United Kingdom FinTrU Full time

    **Vacancy Name** - Technical Support Specialist **Vacancy No** - VN585 **Location City** - Belfast **Overview of Role** FinTrUNI **Job Details** - FinTrU is an award-winning RegTech/FinTech company, creating technology-enabled solutions for leading global financial institutions. Across our UK and EU offices, we deliver the highest standard of service to...


  • Belfast, United Kingdom PA Consulting Full time

    Role OverviewWe are seeking an experienced Technical Support Specialist to join our Digital & Data team at PA Consulting. As a key member of our team, you will be responsible for ensuring the smooth operation of our clients' applications and systems.The ideal candidate will have a strong background in Java development, with experience in troubleshooting...


  • Belfast, United Kingdom HCLTech Full time

    Job OverviewHCLTech, a global technology leader, seeks a skilled Technical Support Specialist to provide onsite IT support in a client/3rd party environment. The ideal candidate will possess excellent customer service skills, technical expertise, and the ability to work effectively in a team.The successful candidate will be responsible for providing timely...


  • Belfast, United Kingdom Black Fox Solutions Full time

    Company OverviewBlack Fox Solutions is a leading HVAC and ventilation company with over 60 years of industry experience.Job SummaryWe are seeking an experienced Technical Support Specialist to join our team. As a key member of our sales team, you will be responsible for providing technical support to customers, managing customer relationships, processing...

  • Technical Manager

    2 weeks ago


    Belfast, United Kingdom Crescent Specialist Recruitment - CSR NI Ltd Full time

    A new vacancy has arisen with a Belfast based sub-contractor that is involved on some of the most high profile projects within Northern Ireland. Wishing appoint a Technical Manager into this business, this is a new appointment for this expanding organisation. Duties: Giving technical support to a team of design engineers, the Sales and Estimating team,...

  • Technical Manager

    1 week ago


    Belfast, United Kingdom Crescent Specialist Recruitment - Csr Ni Ltd Full time

    A new vacancy has arisen with a Belfast based sub-contractor that is involved on some of the most high profile projects within Northern Ireland.Wishing appoint a Technical Manager into this business, this is a new appointment for this expanding organisation.Duties: Giving technical support to a team of design engineers, the Sales and Estimating team,...


  • Belfast, United Kingdom Stora Ltd Full time

    Stora Ltd is seeking a skilled Technical Support Specialist to join their team in Belfast. As a key player in customer onboarding, you will be responsible for providing technical assistance to customers and ensuring smooth operations of our self-storage platform.About the RoleThis exciting opportunity involves focusing on customer success, technical...


  • Belfast, United Kingdom Vanrath Full time

    Are you looking for a challenging role in IT support? VANRATH has an exciting opportunity for a Technical Support Specialist to join our team on a 12-month fixed term contract. As part of our Global IT Service Desk team, you will provide technical support for a range of software and hardware systems.About the RoleYou will be the main contact for IT issues,...


  • Belfast, United Kingdom REED Specialist Recruitment Full time

    Job SummaryThis Technical Field Support Engineer role involves working on a project based in various locations throughout Northern Ireland. The successful candidate will be responsible for ensuring that server and switch deployments meet specific requirements and deadlines. Key aspects of the job include:Responsibilities:Deploying servers and switches in...


  • Belfast, United Kingdom BT Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team in Belfast. This role provides technical support and managed services to our customers using Data Services technologies, 24/7 days a year.Key ResponsibilitiesUtilizing experience and evolving technical ability to resolve technical incidents, service requests, changes, or...