Technical Support Specialist

17 hours ago


Belfast, United Kingdom BT Full time

About the Role

We are seeking a skilled Technical Support Specialist to join our team in Belfast. This role provides technical support and managed services to our customers using Data Services technologies, 24/7 days a year.

Key Responsibilities

  • Utilizing experience and evolving technical ability to resolve technical incidents, service requests, changes, or problems.
  • To deal with customer requests in line with Service definitions and SLAs.
  • To escalate and manage incidents and requests to vendors in a timely fashion.

Requirements

  • Qualified to vendor Associate level e.g CCNA.
  • Possess knowledge of Networking technologies including LAN, WAN and Wireless Communications.
  • Have strong service improvement and transformation skills.
  • Strong organization, prioritisation, communication (written and verbal), tenacity and ownership skills.

What We Offer

  • Competitive Salary £35,000 - £45,000 per annum.
  • 10% on target bonus.
  • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%.
  • Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate.
  • Enhanced womens health support: including help with menopause symptoms, cancer screenings, period care and more.
  • 25 days annual leave (not including bank holidays), increasing with service.
  • 2 weeks carers leave.
  • World-class training and development opportunities.
  • Option to join BT Shares Saving schemes.


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