Technical Support Specialist
1 day ago
Stora Ltd is seeking a skilled Technical Support Specialist to join their team in Belfast. As a key player in customer onboarding, you will be responsible for providing technical assistance to customers and ensuring smooth operations of our self-storage platform.
About the RoleThis exciting opportunity involves focusing on customer success, technical troubleshooting, and ensuring the seamless onboarding of new customers to our platform. You will work closely with customers to resolve technical issues and provide expert advice on entry systems configuration.
The ideal candidate will have strong technical troubleshooting abilities, excellent written and verbal communication skills, and experience with comparing and contrasting data to troubleshoot issues. Knowledge of DNS configuration, ability to learn new software systems quickly, and previous experience with Stripe or payment systems are also desirable.
Key Responsibilities:
- Provide technical assistance for onboarding our customers
- Master various smart entry gate access software systems
- Configure and troubleshoot DNS issues
- Assist with payment provider migrations to Stripe
- Analyse and compare data to identify potential inconsistencies
- Configure and manage Cloudflare tunnels for remote machine access
- Diagnose and resolve connectivity issues with smart entry integrations
- Second line support for any technical queries that first line support cannot answer
- 2-4 years of relevant experience
- Strong technical troubleshooting abilities
- Excellent written and verbal communication skills
- Experience with comparing and contrasting data to troubleshoot issues
- Experience with DNS configuration
- Ability to learn new software systems quickly
The annual salary for this position is £40,000 - £55,000, depending on experience. This includes flexible working hours, remote work options, equipment and WFH budget, private health insurance, company pension, and 35 days paid annual leave.
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