Technical Support Specialist
1 week ago
Are you looking for a challenging role in IT support? VANRATH has an exciting opportunity for a Technical Support Specialist to join our team on a 12-month fixed term contract. As part of our Global IT Service Desk team, you will provide technical support for a range of software and hardware systems.
About the RoleYou will be the main contact for IT issues, logging, troubleshooting, and resolving incidents or escalating when necessary. Responsibilities include delivering first-level IT support via phone, email, and self-service portal, as well as managing queues and ensuring timely issue resolution under the guidance of your Team Leader.
What You Bring- Excellent customer service and communication skills
- Tech-savvy and proactive attitude
- Experience in Service Desk operations, ACD systems, ticketing, and IT service support tools
- Knowledge of cloud-based solutions (Office 365, InTune, Azure) and 1+ year in IT support
IT-related degree and ITIL Foundation preferred. Rotational shifts between 8:00 AM - 8:00 PM, Monday to Friday. Estimated salary is around £25,000 - £30,000 per annum.
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