Technical Support Specialist

1 week ago


Belfast, United Kingdom Vanrath Full time

Are you looking for a challenging role in IT support? VANRATH has an exciting opportunity for a Technical Support Specialist to join our team on a 12-month fixed term contract. As part of our Global IT Service Desk team, you will provide technical support for a range of software and hardware systems.

About the Role

You will be the main contact for IT issues, logging, troubleshooting, and resolving incidents or escalating when necessary. Responsibilities include delivering first-level IT support via phone, email, and self-service portal, as well as managing queues and ensuring timely issue resolution under the guidance of your Team Leader.

What You Bring
  • Excellent customer service and communication skills
  • Tech-savvy and proactive attitude
  • Experience in Service Desk operations, ACD systems, ticketing, and IT service support tools
  • Knowledge of cloud-based solutions (Office 365, InTune, Azure) and 1+ year in IT support
Qualifications

IT-related degree and ITIL Foundation preferred. Rotational shifts between 8:00 AM - 8:00 PM, Monday to Friday. Estimated salary is around £25,000 - £30,000 per annum.



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