IT Support Specialist

4 weeks ago


Belfast, United Kingdom HAYS Specialist Recruitment Full time
IT Support Specialist

Are you passionate about delivering exceptional IT support and services?

We are seeking a skilled IT Support Specialist to join our dynamic team at Hays Specialist Recruitment Limited. As an IT Support Specialist, you will be the first point of contact for all IT incidents, requests, and questions. Your key responsibilities will include handling tickets via ServiceNow, phone, email, and the IT portal, performing troubleshooting, and ensuring all tickets are recorded and resolved in a timely manner.

Key Responsibilities:
  • Handle IT incidents, requests, and questions via ServiceNow, phone, email, and the IT portal.
  • Perform troubleshooting and resolve issues in a timely manner.
  • Record and track all tickets and incidents.

Requirements:
  • Good educational background.
  • At least 1 year of experience in a large professional service environment.
  • Up-to-date working knowledge of hardware, software, servers, networking, infrastructure, firewall configuration, and administrative technical and troubleshooting skills.
  • Experience with Windows 10, Microsoft Office 365, Azure/Hybrid environments, and various IT tools and applications.
  • Proficiency in Microsoft Office Application support, particularly Outlook and Windows 10/365.
  • ITIL Foundation Certification is an advantage.

What You Will Get in Return:
  • A competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • A supportive and collaborative work environment.
  • The chance to work with a diverse and talented team.
  • Access to the latest technology and tools to help you succeed in your role.

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