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Technical Support Specialist

1 month ago

Belfast, United Kingdom College of Charleston Full time

The Technical Support Specialist provides phone-based computing support to internal employees, resolving complex problems and escalating issues as needed. This role works with users to troubleshoot hardware, software, and internet connectivity issues, and assists in training and mentoring departmental staff on technical matters. The incumbent demonstrates an in-depth knowledge of common software and hardware, and applies this knowledge to resolve customer issues efficiently.

Key Responsibilities:

  • Provide phone-based support to internal employees, resolving complex problems and escalating issues as needed.
  • Assist in training and mentoring departmental staff on technical matters.
  • Demonstrate an in-depth knowledge of common software and hardware.
  • Apply knowledge to resolve customer issues efficiently.

Requirements:

  • Approximately 2-3 years helpdesk support experience in a corporate environment.
  • Strong technical knowledge of computer hardware and software.
  • Excellent communication and problem-solving skills.