Technical Support Specialist

3 weeks ago


Belfast, United Kingdom Johnson Controls Full time

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at Johnson Controls. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our customers and partners.

Key Responsibilities:

  • Provide technical support and assistance to customers and partners via phone, remote connection, and on-site visits.
  • Log and maintain detailed records of support cases.
  • Prioritize and manage open cases to ensure timely resolution.
  • Talk clients through a series of actions to help set up systems or resolve issues.
  • Troubleshoot system and diagnose and solve CEM hardware or software faults.
  • Install and configure CEM AC2000 software applications and hardware.
  • Write technical troubleshooting guides, user guides, and product release notes.
  • Deliver technical product training on hardware or software applications.

Requirements:

  • Degree in Computer Science or related subject or relevant industrial work experience.
  • Excellent technical problem-solving and troubleshooting skills, with the ability to make sound technical judgments based on knowledge and experience.
  • Understanding of Linux, including shell scripts, and SQL.
  • Experience with Networking and troubleshooting servers/client machines.
  • Experience installing and supporting Windows applications.
  • Ability to work independently and as part of a team.
  • Willingness to travel.

Preferred Qualifications:

  • Experience in a customer-facing technical support environment.
  • Experience in supporting custom software applications.
  • Experience working within the Electronic Security industry, with a strong understanding of Access control, CCTV, DVR, Intercoms, and Intruder systems.
  • Proficiency in any other European language.

About Johnson Controls:

Johnson Controls is a world leader in building efficiency, providing a broad range of products and services that help customers manage and optimize energy and water use in their buildings.



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