Technical Support Specialist
3 weeks ago
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at Johnson Controls. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our customers and partners.
Key Responsibilities:
- Provide technical support and assistance to customers and partners via phone, remote connection, and on-site visits.
- Log and maintain detailed records of support cases.
- Prioritize and manage open cases to ensure timely resolution.
- Talk clients through a series of actions to help set up systems or resolve issues.
- Troubleshoot system and diagnose and solve CEM hardware or software faults.
- Install and configure CEM AC2000 software applications and hardware.
- Write technical troubleshooting guides, user guides, and product release notes.
- Deliver technical product training on hardware or software applications.
Requirements:
- Degree in Computer Science or related subject or relevant industrial work experience.
- Excellent technical problem-solving and troubleshooting skills, with the ability to make sound technical judgments based on knowledge and experience.
- Understanding of Linux, including shell scripts, and SQL.
- Experience with Networking and troubleshooting servers/client machines.
- Experience installing and supporting Windows applications.
- Ability to work independently and as part of a team.
- Willingness to travel.
Preferred Qualifications:
- Experience in a customer-facing technical support environment.
- Experience in supporting custom software applications.
- Experience working within the Electronic Security industry, with a strong understanding of Access control, CCTV, DVR, Intercoms, and Intruder systems.
- Proficiency in any other European language.
About Johnson Controls:
Johnson Controls is a world leader in building efficiency, providing a broad range of products and services that help customers manage and optimize energy and water use in their buildings.
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