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Technical Support Specialist

1 month ago


Belfast, United Kingdom College of Charleston Full time
Job Title: Technical Support Specialist

The Technical Support Specialist provides expert phone-based computing support to internal employees, resolving complex problems and escalating issues as needed. This role works with users to troubleshoot and resolve technical issues, providing training and mentoring to departmental staff and internal customers.

Key Responsibilities:
  • Provide technical support via phone to internal employees, resolving issues with hardware, software, and peripherals.
  • Assist and train departmental staff and internal customers on technical matters associated with personal computer hardware, software, and peripherals.
  • Distribute software to workstations and apply knowledge of licensing processes and license tracking.
  • Provide hardware troubleshooting and diagnostics support to customer issues.
Requirements:
  • Approximately 2-3 years of help desk support experience in a corporate environment.
  • Strong technical skills and knowledge of common software and hardware.
  • Excellent communication and problem-solving skills.