Technical Support Specialist
4 weeks ago
As a key member of the ETS Technical support team, the Support Engineer will be responsible for the support and commissioning of our range of products.
Working closely with the design team, the Support Engineer will ensure that systems are thoroughly tested and meet customer specifications prior to shipping.
Based in our offices, the Support Engineer will play a key role in the testing and commissioning of equipment within the UK, Europe, and worldwide.
This role will involve approximately 25% of travel, requiring the ability to liaise and communicate with external customers in English in a clear and professional manner.
Key responsibilities include:
- Providing technical support to customers via telephone or email
- Ensuring systems are tested and meet customer specifications prior to shipping
- Installing and commissioning systems at customer sites, including test, calibration, and performing acceptance tests against contract specifications
- Providing technical support to customers onsite
- Solving IT-based issues related to equipment while onsite
Requirements include a valid passport, full driving license, and the ability to travel. A working knowledge of Microsoft Windows operating systems and Microsoft Office is also essential.
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