Branch Assistant

17 hours ago


Penrith, Cumbria, United Kingdom Meridian Business Support Limited Full time
Job Title: Branch Assistant

We are seeking a highly motivated and customer-focused Branch Assistant to join our team at Meridian Business Support Limited. As a Branch Assistant, you will be the face of our wholesale branch, providing excellent customer service to trade professionals and members of the public.

Key Responsibilities:
  • Provide exceptional customer service on the trade counter, handling customer inquiries and resolving issues in a timely and professional manner.
  • Take ownership of shop displays to highlight promotions and store offers, ensuring a visually appealing and engaging customer experience.
  • Work collaboratively with the sales team and delivery driver to ensure seamless customer service and efficient order fulfillment.
  • Develop and maintain strong relationships with customers, building rapport and driving customer loyalty through proactive communication and follow-up.
  • Contribute to the overall success of the branch by participating in sales initiatives, promoting products, and identifying opportunities to improve customer satisfaction.
Requirements:
  • Valid in-date full UK driver's license.
  • Over 21 years old with no more than 3 points on license.
  • Customer-focused with experience in a customer-facing role.
  • Proactive approach and natural flair for building relationships with customers.
  • Ability to work in a fast-paced environment, maintaining a consistent eye for detail and adapting to changing priorities.
  • Flexible approach and ability to work under pressure.
  • Embracing of change and new technologies.
  • Electrical product knowledge is advantageous.
What We Offer:
  • Great salary and performance-based bonus scheme.
  • Contracted to 42.5 hours per week, Monday to Friday shifts between 07:00 and 17:00.
  • 33 days annual leave (including bank holidays) + birthday day off.
  • Comprehensive health and wellbeing support program, long service awards, and key milestones.
  • Benefits: Enhanced family leave benefits, Agile working, Training academy, Buy and Sell annual leave, Free virtual GP service, accessible 24/7, and staff discount on webshop and discounts in high-street stores.

Meridian Business Support Limited is an equal opportunities employer and welcomes applications from all qualified candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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