Groundcare Specialist

Have you got what it takes to join our parts team? We have an exciting opportunity at our Penrith branch to support our Parts Manager and work with key brands.

**ABOUT US**

Every day we provide rural and agricultural communities with the support they need to succeed. Whether they are after a healthier herd or flock, increased yields, faster growth rates, a decent return on their land or even just a helping hand. We have the people, products, and services to help our customers get from where they are now to where they want to be. This is why every role at Carr’s Billington is hugely important to our shared success and why we welcome talent from across all different backgrounds to work across our retail, feed, machinery, fuel and central support divisions.

Carr’s Billington Agriculture is a subsidiary company of The Billington Group, who are also the proud owner of Criddle & Co., English Provender Company and Billington Foods.

**THE JOB**

To support the Parts Manager at Penrith Branch, working with key brands such as Massey Ferguson, Krone, Can Am, Stihl and Sky. To be one of the front of house in the Parts Department, serving external and internal customers both face to face and on the phone, with exceptional customer service, and the ability to problem solve. Taking an overall lead on supporting Parts and Service (Including leading PDI and repair work) for the Groundcare side of the business at Penrith which is managed by the Parts Department.

To support the day to day operation of the Parts Department at Penrith, covering the following key areas;
- Supporting the Parts Manager in driving department standards to develop and maintain industry leading levels of Customer Service to both internal and external customers.
- Front of house for machinery retail areas within the branch
- Proactively growing sales and supporting the Parts Manager in maximising margins
- Ensuring Telesales and counter service levels are maintained, making use of all available platforms to identify and locate parts and accessories.
- Maintain efficient internal working practices such as goods inwards and fast moving stock placement.
- Support Parts Manager in stockholding and stock take procedure.
- Collaborating with the central machinery management team to work on projects and deliver on budgets.
- Support the Parts Manager in growing Parts Sales and maintaining margins.
- Taking overall responsibility for the Parts business under the Groundcare brands
- Growing Stihl/Groundcare sales for the branch.
- Leading on all Customer enquiries, PDI work and actual machine repairs for the Groundcare side of the Workshop.
- Supporting with Administration duties in both the Parts and Workshop departments.

**Skills & Experience**
- Written skills - proven ability to use clear, concise language specific for the purpose and audience
- Confident IT user, including a working knowledge of the following packages: Word, Excel and Outlook.
- Excellent interpersonal and communication skills, including the ability to consult, negotiate and liaise with suppliers, customers and internal stakeholders
- Ability to assess priorities and manage competing deadlines both independently and as a member of a team
- Proven Sales experience, ability to confidently sell and advise on products and services.
- Previous customer relationship management experience

**BENEFITS**

As part of The Billington Group we offer a wide range of employee benefits including:

- An attractive salary package.
- Annual salary reviews in September each year.
- A minimum of 25 days annual leave.
- Opportunity to work for a well-established family-owned business with ambitions for growth and innovation.
- **Your Health**_

**Health Assured**:Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice.

**Sick pay**:Generous company sick pay entitlement.

**Health Cash Plan**:A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy and much more.
- **Your Lifestyle**_

**Staff Discount**:Colleagues are eligible for a generous staff discount on selected products at our Country Stores.

**Cycle to work scheme**:A salary sacrifice scheme saving you tax on the purchase of a new bicycle and associated equipment.

**Flexible life assurance and critical illness cover**:Choose to increase the level of life assurance cover already provided to you by the company or add critical illness cover, all at preferential rates.

**Perks At Work**:Access to an exclusive member’s discount website with over 3,500 brands where you can save money and earn cashback on spends from grocery shopping to holidays.

**Salary finance benefits**:Savings schemes, preferential rate loans and wage advances all through payroll as well as tools for financial education.

**Your Future**

**Pension**:Enrolment into the Company pension scheme after 3 months of employment.

**Training & Development**:Role speci