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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our branch team, you will be responsible for delivering exceptional customer service and providing support to our customers in a fast-paced and dynamic environment.
Key Responsibilities- Engage with customers to understand their needs and provide tailored solutions to meet their financial goals.
- Act as the first point of contact for customers in branch and over the phone, providing a warm and welcoming experience.
- Proactively contact customers to identify and discuss their needs, ensuring they have access to the right products and services.
- Educate customers on a range of products and services, as well as the different communication channels they can use to engage with us.
- Use internal systems to ensure customer records are accurately maintained and up-to-date, while identifying and supporting vulnerable customers.
- A competitive salary and annual discretionary bonus scheme.
- 25 days standard annual leave, plus bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.
- Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
- Generous employer pension contributions – up to 10% per annum dependent on employee selection.
- Access to the Lifeworks wellbeing platform, including employee assistance programme and online employee discount platform.
- Two paid volunteering days per year to support local charities.
- Passion for delivering exceptional customer service.
- Excellent communication, engagement, and listening skills.
- Ability to work well with others, with a 'one-team' mindset across multiple channels.
- Fast-paced and adaptable, with a willingness to grow and change to meet business needs.
