Customer Service Ambassador

4 weeks ago


Penrith, Cumbria, United Kingdom HSBC Full time

Job Overview

The role of a Customer Service Representative at HSBC is to deliver exceptional service to our customers by taking ownership of their transactional or service requests and providing accurate product information. Our Customer Service Representatives also educate customers on HSBC self-service devices and actively engage with them to promote HSBC's services.

Key Responsibilities

  • Provide timely and effective resolution to customer inquiries and issues
  • Offer product information and guidance to customers
  • Upsell and cross-sell HSBC services to customers
  • Collaborate with internal teams to resolve complex customer issues

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong product knowledge and customer service skills


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