Customer Service Ambassador

5 days ago


Penrith, Cumbria, United Kingdom Skipton Building Society Full time
Unlock Your Potential with Skipton Building Society

We are seeking an exceptional Customer Service Consultant to join our team in Keswick and Penrith branches. This is a fantastic opportunity to build a career with the fourth-largest building society in the UK, where you can make a real difference in people's lives.

About the Role

This full-time Branch based role involves working 36 flexible hours across Monday to Saturday to support operating hours in the branch. You will be part of a dynamic team that provides first-class customer service, helping customers achieve their financial goals. The role is a 12-month Fixed Term Contract, offering stability and growth opportunities.

Key Responsibilities
  • You will engage with customers to understand their needs, providing information about our savings range, products, and services.
  • Proactively identify and discuss customer needs over the phone, ensuring the right outcome for both the customer and the society.
  • Educate customers on various products and services, as well as communication channels they can use to engage with us directly.
  • Maintain accurate records using internal systems, identifying and supporting vulnerable customers as needed.
Requirements
  • Possess excellent communication, engagement, and listening skills, with the ability to work well under pressure.
  • Have a passion for delivering exceptional customer service, enjoy meeting new people, and are open to adapting to changing business needs.
  • Be able to deliver outstanding customer service from a face-to-face or telephony background, with strong time management skills.
What We Offer
  • An estimated salary of £22,464 per annum, with an annual discretionary bonus scheme (average 8% target) and rising 1 day of annual leave per year up to a maximum of 30 days after 5 years.
  • A generous employer pension contribution (up to 10% per annum), access to wellbeing apps, employee discount platform, and two paid volunteering days per year.


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