Resident Liaison Officer
4 weeks ago
Job Title: Resident Liaison Officer - Property Services Expert
About the Role:
We are seeking a highly skilled Resident Liaison Officer to join our team at RGB Recruitment. As a key member of our property services team, you will be responsible for acting as the primary liaison between clients and service teams, ensuring clear and effective communication.
Key Responsibilities:
- Manage residents' expectations, rearrangement or postponement of works
- Manage access notifications and appointments
- Customer Complaints and issue resolution
- Delivery of customer survey process via door-to-door surveys and telephone surveys
- Log and update Quality Plans that are sent to clients
- Aid with administration duties in relation to the project
- Communicate with site staff and clients
- Support with Community Projects
Requirements:
- Experience in a similar role within construction
- Outstanding Customer Care skills including negotiation and listening skills
- Exceptional communication skills, both written and verbal
- Good time management and organisational skills
- IT Skills/Understanding
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