Brand Liaison Officer

1 week ago


Truro, Cornwall, United Kingdom RGB Recruitment Full time
Resident Liaison Officer - Truro

A leading Property Services contractor is seeking a Resident Liaison Officer to join their team on a permanent basis. The successful candidate will be responsible for managing residents' expectations, rearranging or postponing works, and handling customer complaints and issue resolution.

Key Responsibilities:
  1. Manage access notifications and appointments
  2. Deliver customer survey process via door-to-door surveys and telephone surveys
  3. Log and update Quality Plans that are sent to clients
  4. Aid with administration duties in relation to the project
  5. Communicate with site staff and clients
  6. Support with Community Projects
Requirements:
  1. Experience in a similar role within construction
  2. Outstanding Customer Care skills including negotiation and listening skills
  3. Exceptional communication skills, both written and verbal
  4. Good time management and organisational skills
  5. IT Skills/Understanding of EXCEL and WORD
  6. High level of accuracy and attention to detail
  7. Full UK Drivers Licence
  8. Minimum GCSE English and Maths at Grade C (or equivalent)

This role includes a mix of home working with site visits to West Cornwall and occasional Exeter office attendance. The position offers great benefits, including pension, life insurance, healthcare, and business mileage paid.


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