Resident Liaison Officer
7 days ago
Job Title: Resident Liaison Officer - Customer Service Representative
Job Summary: We are seeking a highly skilled Resident Liaison Officer to provide exceptional customer service and communication skills to our residents and site teams. The successful candidate will be responsible for managing resident expectations, resolving customer complaints, and delivering customer survey processes.
Key Responsibilities:
- Act as the first point of contact for residents and relay effective communication to site teams and management.
- Manage residents' expectations, re-arrangement or postponement of works.
- Manage customer complaints and resolve any issues that arise.
- Delivery of customer survey process via door-to-door surveys and telephone surveys.
- Support with community projects and activities where requested.
Requirements:
- Minimum of 1 year's experience in a similar role, preferably with a contractor.
- Must have outstanding customer care skills including negotiation, problem solving and listening skills.
- Full UK driving licence.
- Minimum GCSE English and Maths Grade C.
What We Offer:
- Salary up to £29,000 depending on experience and qualifications.
- Car Allowance and fuel card for business use only.
- Pension match scheme.
- 23 days annual leave plus bank holidays.
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