Resident Liaison Officer

2 months ago


Truro, United Kingdom CV-Library Full time

Resident Liaison Officer – West/Mid Cornwall

A reputable and well-known maintenance and refurbishment contractor are seeking a RLO to provide effective communication between the customers, site teams and the client on two sites in West Cornwall.

Your time will be split between site (West Cornwall), office (Mid Cornwall) and there will be the requirement to travel to the Exeter office for meetings, occasionally.

Responsibilities will include:

* Act as first point of contact for Residents and relay effective communication to site teams and management.

* Manage residents’ expectations, re-arrangement or postponement of works.

* Manage customer complaints and resolve any issues that arise.

* Delivery of customer survey process via door-to-door surveys and telephone surveys.

* Support with community projects and activities where requested.

Suitable candidates will possess the following:

* Minimum of 1 years experience in a similar role, preferably with a contractor.

* Must have outstanding customer care skills including negotiation, problem solving and listening skills.

* Full UK driving licence.

* Minimum GCSE English and Maths Grade C

On offer:

* Salary up to £29,000 depending on experience and qualifications

* Car Allowance and fuel card for business use only

* Pension match scheme

* 23 days annual leave plus bank holidays

Next steps:

For an informal discussion please call Abbie or Jo on (phone number removed) or apply as instructed.

Sphere Solutions Ltd is a leading construction recruitment agency specialising in providing top-notch staffing solutions to the construction sector. With a strong presence in Wales, Cardiff, Bristol, Gloucester, Taunton, Plymouth, Truro, and Southampton, we are committed to connecting talented professionals with the best construction job opportunities in these areas



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