Residential Liaison Specialist

3 days ago


Truro, Cornwall, United Kingdom RGB Recruitment Full time

A market leading Property Services contractor seeks a Resident Liaison Officer to join their team. The successful candidate will be responsible for managing residents' expectations, rearranging or postponing works, and handling customer complaints.

Key Responsibilities:

  1. Manage access notifications and appointments
  2. Deliver customer survey process via door-to-door surveys and telephone surveys
  3. Log and update Quality Plans sent to clients
  4. Aid with administration duties in relation to the project
  5. Communicate with site staff and clients
  6. Support with Community Projects

Requirements:

  1. Experience in a similar role within construction
  2. Outstanding Customer Care skills, including negotiation and listening skills
  3. Exceptional communication skills, both written and verbal
  4. Good time management and organisational skills
  5. IT Skills/Understanding of EXCEL and WORD
  6. High level of accuracy and attention to detail
  7. Full UK Drivers Licence
  8. Minimum GCSE English and Maths at Grade C (or equivalent)

This role includes a mix of home working with site visits to West Cornwall and occasional Exeter office attendance. Benefits include pension, life insurance, healthcare, and business mileage paid.



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