Residential Liaison Specialist
3 days ago
A market leading Property Services contractor seeks a Resident Liaison Officer to join their team. The successful candidate will be responsible for managing residents' expectations, rearranging or postponing works, and handling customer complaints.
Key Responsibilities:
- Manage access notifications and appointments
- Deliver customer survey process via door-to-door surveys and telephone surveys
- Log and update Quality Plans sent to clients
- Aid with administration duties in relation to the project
- Communicate with site staff and clients
- Support with Community Projects
Requirements:
- Experience in a similar role within construction
- Outstanding Customer Care skills, including negotiation and listening skills
- Exceptional communication skills, both written and verbal
- Good time management and organisational skills
- IT Skills/Understanding of EXCEL and WORD
- High level of accuracy and attention to detail
- Full UK Drivers Licence
- Minimum GCSE English and Maths at Grade C (or equivalent)
This role includes a mix of home working with site visits to West Cornwall and occasional Exeter office attendance. Benefits include pension, life insurance, healthcare, and business mileage paid.
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Crisis Residential and Outreach Specialist
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