Research & Engagement Officer

5 months ago

Truro, United Kingdom Healthwatch Cornwall CIC Full time

**Background**

Healthwatch Cornwall (HC) is one of 152 local Healthwatch fomed in response to the Health and Social Care Act 2012. Healthwatch England provides representation at national level and Healthwatch Cornwall is funded by the Department of Health and Social Care via Cornwall Council.

Our vision is to inspire positive change in Cornwall’s health and social care services through effective public engagement, and we exist to ensure people and communities have a strong voice to influence and challenge how health and social care services are provided within their area.

Healthwatch Cornwall is a Community Interest Company (CIC) and we act as a ‘critical friend’ to the commissioners and providers of health and social care services to enable progressive and beneficial decisions to be made.

**Job Purpose**

Our work is developed through inter-related projects. We choose priorities every year based on what local people tell us matters to them, and we also undertake bespoke projects that are commissioned separately from the core contract that we have with the local authority.

The Research and Engagement Officer will support the range of our work, working with the Research & Engagement Manager, the Project Co-Ordinator (Core) and members of the wider team as appropriate, to deliver focused pieces of research and to support engagement activities, with a view to inform potential future research opportunities. In addition, to provide a resource to be able to respond flexibly to ad hoc commissioned projects.

This is a varied role in a small team and it offers scope for development - there will be opportunities to lead on specific items of work. It is essential to understand the ways that service user voices can be used to shape and improve services; to relate to the diverse population in Cornwall, and to understand the contribution volunteers can make to projects.

**RESPONSIBILITIES**
- Research & Engagement delivery_
- Work with and support the Research & Engagement Manager (REM), Project Co-Ordinator (Core) (PCC) and wider team to identify potential research projects and support engagement activities
- Provide a resource to be able to respond flexibly to ad hoc commissioned work
- Work flexibly across research and engagement to deliver focused pieces of research
- Take part in the annual planning of projects, and work with the PCC and other relevant staff members to design and implement engagement projects, and to identify resources required
- Support evidence gathering for projects - this may include, for example, helping at outreach events or organising focus groups or conducting telephone interviews
- Ensure that our project planning takes account of the diversity of Cornwall’s population
- Gather and effectively manage and interpret public feedback by collating views through research from a variety of sources including feedback from Project Co-Ordinators, survey results, focus groups, interviews etc
- Update research plans, and report on project progress as required
- Design and develop research methods to target specific audiences as appropriate
- Ensure that research project plans and systems encourage participation from under-represented and/or disadvantaged groups
- Support preparation of research findings - for example by transcribing and analysing interviews, or by researching relevant references
- Work with the REM and PCC in using statistical methods to analyse HC intelligence and generate meaningful info to identify trends and issues
- Work with PCC and other relevant staff to outline the data requirements for research projects, developing research approaches (surveys, focus groups, interviews etc) and conducting them as appropriate
- Support the production of research reports in conjunction with the REM and PC as required
- Assist the PCC and other relevant staff members to identify project marketing, resourcing and communication needs
- Support the PCC to ensure that all research/projects are delivered on-time, within scope and within budget
- Enter and View engagement activities_
- Conduct visits to various care homes across Cornwall
- Assess and evaluate care home facilities, services, and practices
- Gather feedback from residents, staff, and families regarding the quality of care
- Ensure care homes meet regulatory requirements and promote resident well-being.
- Document findings and contribute to reports for driving positive change.
- Advocate for the needs of vulnerable individuals within the care home sector.
- Support Healthwatch Cornwall's mission of promoting health and social care excellence
- Key Competencies_
- Actively participate in team meetings and attend other external meetings as advised by the line manager
- Support the Management team and other workers in ensuring the aims and objectives of Healthwatch Cornwall are achieved to a high standard
- Take all reasonable precautions to ensure the health and safety of yourself and others in accordance with Healthwatch Co

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