Insurance Account Specialist
1 week ago
About the Role
We are seeking an Insurance Account Specialist to join our team at Howden Group Holdings. As an Insurance Account Specialist, you will be responsible for providing exceptional service to our commercial clients, ensuring their insurance needs are met and exceeded.
Key Responsibilities
- Assist in achieving client retention targets by providing an excellent level of service.
- Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary, and action meeting points (if applicable).
- Undertake market exercises to establish the most competitive terms available.
- Obtain renewal terms and present to clients.
- Issue renewal documentation in line with contract certainty.
- Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
- Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
- Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system.
- Produce accurate and professional documentation at all times using relevant Howden templates.
- Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
- Actively cross-sell products from other Divisions.
- Liaise with and assist other branches and Group Resources as necessary.
Requirements
- Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR.
- Minimum of 2 years' experience dealing with SME or commercial clients.
About Us
At Howden Group Holdings, we value diversity and are committed to creating an inclusive environment where our employees can thrive. We believe in supporting each other, making a positive difference, and pushing the boundaries of what is possible.
What We Offer
A career that you define, with opportunities for personal development, volunteering, and fundraising for charity. We also offer a supportive work environment, flexible working arrangements, and a competitive salary and benefits package.
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