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Insurance Account Handler
2 months ago
We are seeking an experienced Account Handler to join our team at Howden Group Holdings. As an Account Handler, you will be responsible for providing exceptional service to our clients, ensuring their insurance needs are met, and building strong relationships with them.
Key Responsibilities- Assist in achieving client retention targets by providing an excellent level of service.
- Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary, and action meeting points (if applicable).
- Undertake market exercises to establish the most competitive terms available.
- Obtain renewal terms and present to clients.
- Issue renewal documentation in line with contract certainty.
- Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
- Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
- Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system.
- Produce accurate and professional documentation at all times using relevant Howden templates.
- Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
- Actively cross-sell products from other Divisions.
- Liaise with and assist other branches and Group Resources as necessary.
- Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR.
- Minimum of 2 years' experience dealing with SME or commercial clients.
At Howden Group Holdings, we value diversity and are committed to creating an inclusive culture where everyone feels valued and respected. We believe that our people are our greatest asset, and we strive to provide a work environment that is supportive, challenging, and rewarding.
We are a global insurance group with a strong presence in the UK and internationally. We offer a range of insurance products and services to individuals, businesses, and organizations. Our mission is to provide exceptional service, build strong relationships with our clients, and make a positive impact in the communities we serve.
We are committed to sustainability and have a long-term goal of becoming an ever-more sustainable group. We believe that our business should have a positive impact on the environment, society, and the economy. We strive to minimize our environmental footprint, promote diversity and inclusion, and support local communities through our charitable initiatives.
