Insurance Account Specialist

2 weeks ago

Caterham, Surrey, United Kingdom Howden Group Holdings Full time
{"title": "Account Handler", "description": "Role Overview

We are seeking an experienced Account Handler to join our team at Howden Group Holdings. As an Account Handler, you will be responsible for providing exceptional service to our SME clients, ensuring their insurance requirements are met, and building strong relationships with them.

Key Responsibilities
  • Assist in achieving Group/Division client retention targets by providing an excellent level of service.
  • Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary, and action meeting points (if applicable).
  • Undertake market exercises to establish the most competitive terms available.
  • Obtain renewal terms and present to clients.
  • Issue renewal documentation in line with contract certainty.
  • Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
  • Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
  • Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system.
  • Produce accurate and professional documentation at all times using relevant Howden templates.
  • Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
  • Actively cross-sell products from other Divisions.
  • Liaise with and assist other branches and Group Resources as necessary.
Requirements
  • Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR.
  • Minimum of 2 years' experience dealing with SME or commercial clients.
What We Offer

We value diversity and are committed to creating an inclusive work environment. We offer a range of benefits, including a competitive salary, comprehensive training, and opportunities for career development.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about delivering exceptional service and building strong relationships with clients, we encourage you to apply for this exciting opportunity.

", "lang_code": "en-US"}

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