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Insurance Account Handler
2 months ago
We are seeking an experienced Account Handler to join our team at Howden Insurance Brokers Ltd. As an Account Handler, you will be responsible for providing exceptional service to our SME clients, ensuring their insurance requirements are met, and building strong relationships with them.
Key Responsibilities- Assist in achieving client retention targets by delivering an outstanding level of service.
- Liaise effectively with the Account Executive to develop a strategy for renewal, attend client meetings as necessary, and action meeting points.
- Conduct market research to establish the most competitive terms available.
- Obtain renewal terms and present them to the client.
- Issue renewal documentation in line with contract certainty.
- Ensure premiums are collected prior to the commencement of cover and in accordance with Howden procedures.
- Handle all client queries, whether written or verbal, in a professional manner and process them effectively in line with service standards.
- Record all relevant information, correspondence, and documentation on Acturis and utilize the diary system efficiently.
- Produce accurate and professional documentation at all times using relevant Howden templates.
- Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
- Actively cross-sell products from other divisions.
- Liaise with and assist other branches and Group Resources as necessary.
- Working knowledge of all main classes of General Insurance and the CII's Code of Ethics and GDPR.
- Minimum of 2 years' experience dealing with SME or commercial clients.
A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new.
- We support each other in the small everyday moments and the bigger challenges.
- We are determined to make a positive difference at work and beyond.
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.
