Insurance Account Manager

2 months ago

Caterham, Surrey, United Kingdom Howden Group Holdings Full time

About the Role

We are seeking a highly skilled and motivated Insurance Account Manager to join our team at Howden Group Holdings. As an Insurance Account Manager, you will play a key role in providing exceptional service to our SME clients, ensuring their insurance requirements are met and exceeded.

About Us

Howden Group Holdings is a collective of talented and passionate people from around the world, united by a shared passion and no-limits mind-set. We are a powerful international team of 15,000 employees spanning over 100 countries, driven by a people-first approach. Our inclusive culture, quality service, and continued growth are all made possible by our talented and dedicated team members.

Why Work at Howden Group Holdings?

We have always been employee-owned and driven by entrepreneurial spirit. We hire talented specialists and give them the tools they need to make a real difference for our clients. Our culture is what sets us apart, and it's why our employees have been turning down disappointed head-hunters for years.

Key Responsibilities

  • Assisting in achieving Group/Division client retention targets by providing an excellent level of service
  • Liaising effectively with the Account Executive to ensure an appropriate strategy for renewal
  • Undertaking market exercises to establish the most competitive terms available
  • Obtaining renewal terms and presenting them to clients
  • Issuing renewal documentation in line with contract certainty
  • Ensuring premiums are collected prior to the commencement of cover and in line with Howden procedures
  • Handling all queries, whether written or by telephone, in a professional manner and processing them effectively in line with service standards
  • Recording all relevant information, correspondence, and documentation on Acturis and making effective use of the diary system
  • Producing accurate and professional documentation at all times using relevant Howden templates
  • Processing adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium
  • Actively cross-selling products from other Divisions
  • Liaising with and assisting other branches and Group Resources as necessary

Requirements

  • Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR
  • Minimum of 2 years' experience dealing with SME or commercial clients
  • Good level of technical insurance skills, to be assessed by regular in-house testing
  • Accuracy and attention to detail
  • Ability to process work quickly and efficiently
  • Ability to prioritise work and meet deadlines
  • Excellent client service skills
  • Good negotiation and broking skills
  • Excellent oral and written communication skills
  • Ability to gather and analyse information from the client
  • Ability to identify and respond appropriately to an individual client's level of understanding
  • Ability to persuade and influence others

What We Offer

  • A career that you define
  • Personal development opportunities
  • Volunteering and fundraising opportunities
  • Creating new insurance products that address society's greatest challenges
  • Support for your work-life balance
  • A commitment to diversity and inclusion
  • A commitment to sustainability and making a positive impact in the world

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