Commercial Insurance Coordinator

7 days ago

Caterham, Surrey, United Kingdom Howden Insurance Brokers Ltd Full time
About the Role

We are seeking an experienced Insurance Account Manager to join our team at Howden Insurance Brokers Ltd. As an Account Manager, you will be responsible for providing exceptional service to our SME clients, ensuring their insurance needs are met and exceeded.

Key Responsibilities
  • Assist in achieving client retention targets by providing an excellent level of service
  • Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal
  • Undertake market exercises to establish competitive terms available
  • Obtain renewal terms and present to clients
  • Issue renewal documentation in line with contract certainty
  • Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures
  • Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards
  • Record all relevant information, correspondence and documentation on Acturis and make effective use of the diary system
  • Produce accurate and professional documentation at all times using relevant Howden templates
  • Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium
  • Actively cross-sell products from other Divisions
  • Liaise with and assist other branches and Group Resources as necessary
Requirements
  • Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR
  • Minimum of 2 years experience dealing with SME or commercial clients
  • Good level of technical insurance skills, to be assessed by regular in-house testing
  • Accuracy and attention to detail
  • Ability to process work quickly and efficiently
  • Ability to prioritise work and meet deadlines
  • Excellent client service skills
  • Good negotiation and broking skills
  • Excellent oral and written communication skills
  • Ability to gather and analyse information from the client
  • Ability to identify and respond appropriately to an individual client's level of understanding
  • Ability to persuade and influence others
What We Offer
  • A career that you define
  • A supportive and inclusive work environment
  • Opportunities for professional development and growth
  • A competitive salary and benefits package

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