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Customer Service Coordinator

2 months ago

Caterham, Surrey, United Kingdom Vistry Group PLC Full time

About the Role

We are seeking a highly skilled and experienced Customer Service Coordinator to join our team at Vistry Group PLC. As a Customer Service Coordinator, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of support and care.

Key Responsibilities

  • Customer Service
    • Respond to customer inquiries and resolve issues in a timely and professional manner.
    • Provide accurate and helpful information to customers regarding our products and services.
    • Escalate complex issues to senior team members as needed.
  • Communication
    • Communicate effectively with customers, colleagues, and management to ensure seamless delivery of customer service.
    • Develop and maintain strong relationships with customers to ensure their needs are met.
  • Problem Solving
    • Analyze customer issues and develop effective solutions to resolve problems.
    • Collaborate with internal teams to resolve complex issues.
  • Administrative
    • Manage customer records and data accurately and efficiently.
    • Perform administrative tasks as required to support the team.

Requirements

  • Education
    • High school diploma or equivalent required.
    • Bachelor's degree in a related field preferred.
  • Experience
    • Minimum 2 years of customer service experience required.
    • Previous experience in a similar role preferred.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
    • Strong problem-solving and analytical skills.
    • Proficiency in Microsoft Office and other software applications.

What We Offer

Vistry Group PLC offers a competitive salary and benefits package, including health insurance, retirement plan, and paid time off. We also offer opportunities for professional growth and development, as well as a collaborative and dynamic work environment.