Collection Portfolio Manager
4 weeks ago
To administer instalment agreements, service charge reductions, and service charge loans to assist customers in paying their service charges in an affordable manner, including referring them to debt guidance organisations such as CAB and DWP.
Manage a portfolio of up to 1,400 properties, taking sole ownership of the collection process while contributing to the company's annual collections targets in excess of £28m.
Respond to customer queries, undertake interviews, and ensure the maximisation of income using available tools and escalation policies.
Extract data, compile system reports, and systematically contact mortgage companies or other lenders in line with the company's escalation policy.
Requirements
Experience in service charge recovery for a mixed tenure residential leasehold portfolio, preferably with a housing association or council.
Knowledge of pertinent legislation, regulations, guidance, and good practice related to public sector leasehold management and service charges.
Working Arrangements
Monday to Friday, 9am to 5pm, with 6 weeks of office-based training followed by a flexible working arrangement.
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