Dorchester Collection Concierge

4 weeks ago


London, Greater London, United Kingdom Dorchester Collection Full time

We are committed to creating an exceptional experience for our residents at The Dorchester Collection. As a Night Concierge, you will be the first point of contact for all residents and will be responsible for ensuring their needs are met.

Fantastic Benefits

  • Fantastic Employee bonus scheme and Excellent Service charge
  • Complimentary stays including breakfast across the Dorchester Collection Hotels
  • 50% F&B discount at selected bars and restaurants within the Dorchester Collection
  • Vibrant Social events that bring employees together including Summer party and Winter ball
  • Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
  • Apprenticeship, training and development opportunities - from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
  • £ 1,000 bonus when you recommend a friend
  • Access to immediate well being advice, because We Care about our employees

Your Role

  • You will be responsible for our residents. This will include completing resident requests, acting as the first point of contact for all residents and assisting with administrative duties, all to ensure our guests receives nothing but the best experience.
  • Residents will request for Night Concierge services such as reservations, dry cleaning, event planning etc. and you are expected to have an exceptional knowledge of the surrounding area and ideally connections with the local businesses.
  • You will also be required to distribute mail and parcels keeping a delivery log book, managing parking (for residents and for guests visiting), commissioning handyman services, taking requests for repairs, presenting properties to potential tenants.
  • You may be required at times to assist with administrative duties such as light photocopying and scan & fax requests; and any other requests as needed.

What We Look For

  • Knowledgeable interest in restaurants, bars, and the local areas and building connections with new and upcoming openings to ensure we can offer the best to our residents
  • Interested in the community of Concierge and know what is going on in the marketplace and should have a keen interest in raising their own profile both on and off-line
  • Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Night Concierge you'll have the opportunity to bring these to life and continue to create our legacy.
  • Communication is what keeps our departments running perfectly.
  • You have great communication skills with a strong customer service ethic.
  • English is the primary language used in our hotel. You can comfortably communicate in this language

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