Credit Control Manager

4 weeks ago


London, Greater London, United Kingdom Portfolio Credit Control Full time
Job Summary

We are seeking an experienced Credit Control Manager to join our team at Portfolio Credit Control. This role involves overseeing the credit and collections processes to ensure timely payments from leasehold tenants in the retail sector.

Main Responsibilities
  1. Credit Policy Enforcement: Monitor and enforce existing credit policies, ensuring best practice across the Accounts Receivable function.
  2. Tenant and Client Relations: Build and maintain positive relationships with tenants, clients, and other stakeholders, serving as the primary point of contact for credit-related inquiries, disputes, and escalations.
  3. Collections Management: Proactively follow up on overdue payments, issue reminders, and initiate collections actions as necessary to minimize delinquencies and maximize cash flow.
  4. Negotiation and Resolution: Negotiate payment arrangements with delinquent tenants and clients, collaborating with property managers and AR management team to resolve disputes and minimize financial losses.
  5. Credit Analysis and Reporting: Analyze credit and collections data to identify trends, assess portfolio performance, and forecast cash flow projections. Prepare regular reports and presentations for senior management, highlighting key metrics and actionable insights.
  6. Compliance and Process Improvement: Ensure compliance with relevant regulations, lease agreements, and industry standards governing credit and collections activities, identifying opportunities for process improvement and automation within the credit and collections function.
  7. Mentorship and Team Development: Provide guidance and training to credit control staff, fostering a culture of accountability, collaboration, and continuous learning to optimize team performance and achieve departmental goals.
Requirements
  1. A minimum of 4 years' experience in credit control, combined with a strong knowledge of the end-to-end credit control process.
  2. Must be numerate, computer literate, and possess good communication skills.
  3. Excel experience within a Windows environment.
  4. Ability to work under pressure, use initiative, and have a flexible yet ordered approach to work.
  5. Confident, assertive, and strong attention to detail.
  6. Experience of working in a high volume and target-driven environment.
  7. Previous supervisory experience is desirable.


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