Receptionist / Care Coordinator

1 month ago


Broxbourne, Hertfordshire, United Kingdom Park Lane Surgery Full time
About the Role

Park Lane Surgery is seeking a skilled and organized receptionist to join our team on a full-time basis. As a key member of our front-line team, you will play a vital role in ensuring the smooth operation of our practice.

Main Responsibilities:
  • Greet and direct patients in a polite and courteous manner.
  • Manage appointment bookings and ensure accurate records.
  • Process prescriptions, letters, and other documents with attention to detail.
  • Handle patient inquiries and resolve issues in a professional and empathetic manner.
  • Register new patients and maintain accurate records.
  • Answer phone calls promptly and efficiently.
About the Candidate

We are looking for a highly skilled and organized individual who is passionate about delivering exceptional customer service. The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a strong attention to detail.

Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment and adapt to changing priorities.
  • Strong IT and administrative skills, including experience with SystmOne.
  • Previous experience in a medical or healthcare receptionist role is desirable.
About Us

Park Lane Surgery is a friendly and supportive practice dedicated to providing high-quality patient care. We are a well-organized and enthusiastic team, consistently achieving high standards in our work. We operate the SystmOne computer system and are committed to delivering exceptional patient service.

Please note that this post is subject to a Disclosure and Barring Service check.



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