Front Desk Coordinator

About the Role

Park Lane Surgery is seeking a highly organized and customer-focused individual to join our team as a Front Desk Coordinator. This is a full-time opportunity to work in a dynamic and supportive environment, providing exceptional patient care and administrative support.

Main Responsibilities

• Greet and direct patients in a polite and courteous manner.
• Manage appointment bookings, ensuring seamless communication with patients and healthcare professionals.
• Process prescriptions, letters, and other documents with accuracy and efficiency.
• Handle patient inquiries, resolve issues, and provide clear information about practice procedures.
• Register new patients and maintain accurate records.
• Answer phone calls promptly and professionally.

About the Candidate

We are looking for a highly skilled and adaptable individual who can work effectively in a fast-paced environment. The ideal candidate will possess excellent communication skills, a strong ability to work in a team, and a commitment to delivering high-quality customer service.

Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a confidential and discreet manner.
• Experience working with the general public, with sensitivity and empathy in challenging situations.
• Strong IT and administration skills, with proficiency in SystmOne.
• Previous experience in a medical or healthcare receptionist role is desirable.

About Us

Park Lane Surgery is a friendly and supportive general practice dedicated to providing high-quality patient care. We are a well-organized and enthusiastic team, committed to delivering exceptional service to our patients. We operate the SystmOne computer system and are consistently high achieving in all QOF and Enhanced Services areas.