Customer Care Coordinator

2 weeks ago

Broxbourne, United Kingdom Hunterwell Recruitment Ltd Full time

Let be honest, we know something’s gone wrong but it’s the way you deal with it that counts

I'm keen to speak to Customer Care Coordinators who pride themselves on delivering exceptional customer service. Who can put themselves in the customers’ shoes and deliver the same level of service they would expect as a customer. A person who gets job satisfaction from finding a positive resolution to a problem.

In this role, you’ll be responsible for coordinating repair works in customers’ new homes defects, involving the identification of the issue, scheduling of works and communicating with the customers, contractors, and wider Customer Care team throughout the 2-year warranty period.

You’ll already be working in the new homes sector so be able to hit the ground running, you’ll be a clear and concise communicator, work to a high standard, have a good level of accuracy, be very organised, able to prioritise - you get the picture.

What will you get in return I hear you ask; you’ll be joining a Developer who also prides themselves on delivering quality, who offer a collaborative working environment, not just within the Customer Care Department, but across the whole business, and who actively support personal development. Oh yeh, plus loads of other company benefits including a generous holiday allowance

**Job Types**: Permanent, Full-time

**Salary**: £28,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Private dental insurance
- Private medical insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- new homes customer care: 1 year (required)

Work Location: In person

Reference ID: HW/2147

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