Front Desk Support Specialist
19 hours ago
We are an all-age hospice dedicated to providing free care services to adults, young adults, and children living with a life-limiting illness. Our supportive wrap-around care extends to their families and carers.
Dougie Mac relies heavily on its 700+ dedicated volunteers who contribute to various departments. These individuals play a vital role in the hospice's operations and enable us to provide essential care services.
About Volunteering with UsVolunteering offers an opportunity to acquire new skills, meet like-minded people, and boost your confidence. You will receive relevant training for your role and be eligible to attend courses hosted by Dougie Mac. By volunteering, you will help raise vital funds while improving your well-being and personal skills.
Reception Volunteer RoleThis role is based at our Adult Hospice and involves:
- Answering external and internal phone calls using a computer-based system
- Receiving mail and deliveries
- Emailing staff members
- Issuing receipts for donations when the Fundraising hub is closed
- A welcoming and approachable demeanor
- The ability to handle difficult and emotional situations
- Maintaining professional boundaries and confidentiality
- Understanding of confidentiality principles
The estimated salary range for this role is £12-£15 per hour, depending on experience. The location is Stoke-on-Trent, North Staffordshire.
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