Support Engineer

19 hours ago


StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time

We are looking for a highly skilled Help Desk Professional to join our Service Desk team as a Technical Support Specialist. In this role, you will provide technical assistance and support to our employees, acting as the primary point of contact for all users.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively with various teams to resolve technical issues. You will use your problem-solving skills and attention to detail to meet our high standards for incident resolution and customer satisfaction.

Key responsibilities will include troubleshooting and resolving technical issues, providing remote and on-site support and fixes, and maintaining and administering user accounts in line with security requirements. You will also be responsible for logging, progressing, and providing updates on tickets for incidents and service requests.

We offer a competitive estimated salary of £27,000 - £32,000 per annum, depending on experience, plus a range of benefits including opportunities for career development and growth within our organization.

This is an excellent opportunity to join our IT team and contribute to delivering exceptional support to our employees worldwide.

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