Enterprise IT Support Specialist
1 week ago
Salary: £45,000 - £55,000 per annum
Job Description:This 3rd Line IT Support Engineer role is an excellent opportunity for a skilled professional to join our team at CV Library. As a key member of our IT support team, you will be responsible for providing high-level technical support and resolving complex issues related to systems, networks, applications, and infrastructure.
About the Role:
- Provide 3rd line technical support – troubleshooting escalated incidents and service requests, resolving complex technical IT issues related to systems, networks, applications, and infrastructure.
- Oversee and execute the patch management process, ensuring that all systems, applications, and infrastructure components are regularly updated with the latest security patches and updates.
- Conduct thorough root cause analysis to identify underlying causes.
- Perform system administration tasks, including configuration, maintenance, and optimization of servers, operating systems, databases, and other IT infrastructure components.
- Configure/manage network devices, such as routers, switches, firewalls, and wireless access points, to ensure optimal performance, security, and reliability of the network infrastructure.
- Monitor the performance, availability, and health of IT systems and services using monitoring tools and platforms, promptly responding to alerts, and proactively addressing potential issues.
- Coordinate and implement changes to IT systems and configurations following established change management processes and procedures.
- Maintain accurate documentation of IT systems, configurations, procedures, and troubleshooting guides, and share knowledge with peers and lower support tiers.
In this role, you must have or be able to obtain SC clearance, with a view to obtaining DV clearance due to the nature of our business. If you're a proactive engineer who enjoys problem-solving and has excellent communication skills, working well under pressure to ensure stability and reliability of IT systems, we would love to hear from you
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