Engineering Support Coordinator

1 month ago


StokeonTrent, Stoke-on-Trent, United Kingdom Infinity Recruitment Consultancy Limited Full time

Job Summary: We are seeking a skilled Service Controller to join our team at Infinity Recruitment Consultancy Limited. In this role, you will be responsible for assigning jobs, assessing work priorities, and providing feedback to managers on service planning and overall performance.

About the Role: As a Service Controller, you will play a critical role in ensuring the smooth operation of our engineering team. This includes assigning tasks, organizing workloads, and communicating with customers to resolve issues.

Key Responsibilities:

  • Assigning jobs and assessing work priorities to the field engineering team
  • Providing feedback to managers on service planning and overall performance
  • Efficiently organizing the service engineers' workloads and raising job cards
  • Updating customers on repairs and conducting monthly stock checks
  • Dealing with warranty claims and managing internal invoicing and administration

Requirements: We require a highly skilled Service Controller with experience in automotive/machinery industry service. This individual should be able to communicate effectively with customers and colleagues, and possess strong organizational skills.



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