Support Services Coordinator

5 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom Austin Fraser Full time

Join Our Team

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As a Support Services Coordinator at Austin Fraser, you will play a critical role in providing timely and effective support to individuals in need of telecare services. This role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.

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About the Role

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In this position, you will be responsible for responding to calls from individuals who require assistance with telecare services. You will assess each situation, identify the issue, and arrange necessary support to ensure the individual's safety and well-being.

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Working closely with other teams, you will coordinate responses to emergency situations, such as power outages or medical emergencies, and ensure that all necessary resources are deployed to support affected individuals.

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Key Responsibilities

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Taking calls from individuals in need of telecare services and responding promptly and professionally.

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Assessing each situation, identifying the issue, and arranging necessary support to ensure the individual's safety and well-being.

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Collaborating with other teams to coordinate responses to emergency situations.

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Providing regular updates and feedback to management and stakeholders on service delivery and performance.

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What We Offer

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A competitive salary of £16.27 per hour, Monday to Friday, 24/7 rota with shifts of 8.5 hours. The temporary contract runs until 01/02/2025, with opportunities for extension based on performance and business needs.

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A comprehensive training program, including scripts and scenarios, to ensure you have the skills and confidence to handle any situation that arises.

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A dynamic and supportive team environment, where you can grow and develop your skills and knowledge.



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